Mon 4/18/2011/ 11:30am/ TJones (time)-
Checked with user and verified that voicemails coming in are going to email.

Wed 4/20/2011/ 8:50am/ TJones (time)-
Troubleshot with user and determined that if the Televantage client is open then she recieves the voicemail notification and if it is closed she does not. Scheduled a time at 11:30 to work on the issue further.

Wed 4/20/2011/ 12:10pm/ TJones (time)-
Troubleshooting:
-Removed domain firewall policy and disabled firewall, tested. Same
-Added phone server to relay permissions in SMTP and restarted SMTP service, Same
-Added user relay permission for authenticated users, restarted SMTP service, same.
-In the Televantage server options and setup the email setup had the checked box for “smtp server requires authentication” was unchecked. Checked it off and added a domain admin account. Tested. OK.

Set the domain firewall policy back to normal, removed relay permissions for authenticated users, restarted SMTP service and tested. OK. Resolved.

Mon 5/2/2011/ 9:34pm/ TJones-
Details: User has calls that come in and they leave a message (they become aware of this because their phone 'message waiting indicator light' is blinking but they do not recieve an email of the voicemail from Televantage.