May 5th, 2011
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Tue 5/3/2011/ 10:04am/ TJones (time)-
Details: Monitoring agent offline, when calling the system it is getting a fast busy signal. Troubleshooting: Had person onsite look at system and verify that it appears that the system is off and does not have power. The monitor also appears not to have power. The UPS that the system is plugged into does not have a green power light lit. Tried a different outlet. Same. When pressing the power button on the UPS the system kicks on for a few seconds and then back off. Plugged everything into the non-UPS outlets and tested. OK. Resolution: Bad UPS (or at least the battery), replace UPS.
Details: Monitoring agent offline, when calling the system it is getting a fast busy signal. Troubleshooting: Had person onsite look at system and verify that it appears that the system is off and does not have power. The monitor also appears not to have power. The UPS that the system is plugged into does not have a green power light lit. Tried a different outlet. Same. When pressing the power button on the UPS the system kicks on for a few seconds and then back off. Plugged everything into the non-UPS outlets and tested. OK. Resolution: Bad UPS (or at least the battery), replace UPS.
Tue 5/3/2011/ 10:46am/ TJDavies-
Details: Received email notification that phone server is offline.
Details: Received email notification that phone server is offline.
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